Упр.3 Юнит 3 Рабочая тетрадь ГДЗ Rainbow English 11 класс

Приведем выдержку из задания из учебника Баранова, Афанасьева, Михеева 11 класс, Дрофа:

3. You will hear an interview, (9). Listen and choose the appropriate answer to each question.

1. Why is effective communication important?

a) Because without it professional activity is impossible.

b) Because it helps to establish better relations with other people.

c) Because it helps to avoid mistakes.

d) Because it helps to avoid more serious problems.

2. Which of the following is not mentioned as an important skill for effective communication?

a) Being a good listener.

b) Being a good speaker.

c) Being able to control your feelings.

d) Being able to understand the emotions of your counterpart.

3. What does being a good listener mean?

a) The ability to understand well what your counterpart says.

b) The ability to give the speaker some advice.

c) The ability to understand what the speaker feels and says.

d) The ability to understand what the speaker feels.

4. Which of the following shouldn’t a good listener do?

a) Use positive body language.

b) Sit on the edge of their seat.

c) Maintain eye contact.

d) Demonstrate their involvement.

5. Which of the following doesn’t help to overcome stress?

a) Taking a coffee break as often as possible.

b) Compromising if the situation requires it.

c) Allowing yourself a little time before you start speaking.

d) Making a pause in the discussion if it begins to involve strong emotions.

Текст аудирования:

Interviewer: Nowadays we talk so much about communication. We’ve invited here Ms Ruth Archer, a specialist in this field. Good morning, Ms Archer!

Ms Ruth Archer: Good morning! Please call me Ruth.

Interviewer: Ruth, could you explain why learning to communicate is important?

Ms Ruth Archer: Effective communication helps us to understand a person or a situation better and create an atmosphere of respect, affection and caring. It seems to be so simple but in fact, much of what we try to communicate to others — and what others try to communicate to us — gets misunderstood, which usually leads to conflicts and frustrations both in personal life and professional relationships.

Interviewer: What should we learn if we want to communicate effectively?

Ms Ruth Archer: Effective communication combines a number of skills. For example, people who can communicate well are able to listen attentively, they know how to manage stress. They also recognize and understand their own emotions and the emotions of those they communicate with.

Interviewer: Does it mean that anyone can become an effective communicator?

Ms Ruth Archer: There is no doubt about it. Anyone is able to learn the ABC of effective communication. And to begin with, they should pay attention to listening, one of the most important aspects of effective communication. Successful listeners don’t just understand the words and information being communicated but also know what the speaker feels about what they are saying. So they can make the speaker feel heard and understood, make them feel safe, calm them down.

Interviewer: I see. But how can we learn to listen successfully? Could you give us some practical advice?

Ms Ruth Archer: Certainly. First of all, concentrate fully on the speaker, his or her body language. Try not to miss anything. Don’t interrupt, control your facial expression. If you don’t agree with the speaker, don’t hurry to criticize them. Show your interest in what is being said. Smile at the speaker, encourage him or her to continue with words like “yes” or “uh huh”.

Interviewer: Ruth, you mentioned the speaker’s body language. And what about the listener’s body language? Is it equally important?

Ms Ruth Archer: That’s a very good question. The listener can spoil everything by, for example, sitting on the edge of his or her seat or not looking at the person he’s or she’s talking to. On the other hand, using positive body language — nodding your head, smiling, maintaining eye contact — can make the speaker feel more confident and put the speaker at ease.

Interviewer: What, in your view, is the most difficult skill to learn?

Ms Ruth Archer: Probably it is managing stress. At least it’s the most difficult thing for me. It’s taken me a lot of time and effort to learn it.

Interviewer: Really? And what exactly helps you to overcome stress, to calm down?

Ms Ruth Archer: OK. These are some of my little secrets. I always take a moment to calm down before I speak. I try to look for humour in the situation — share a joke or tell an amusing story. In many cases I’m ready to compromise. If the argument becomes too hot, I take a little break, for example, offer a cup of coffee.

Interviewer: I’m sure your advice can be very useful to our listeners. Thanks very much for your time.